Question 1

What happens if it rains?

Accepted Answer

Mother Nature makes the call! All classes have a rainout location and classes still run. You'll be asked via SMS 1 hr before if you'd like to join a) in studio, b) online

Question 2

What is the cancelation policy?

Accepted Answer

For weekly classes in person and virtual, you may reschedule and cancel up to 12 hrs in advance and have your 1 Class Pass returned to you. You may cancel the class on your own over the Spaces by WixApp, or on your desktop by going into 'My Bookings'. If you are not on a Class Pass or another Pricing Plan, and you purchased a class 'paid per session' you will not be automatically given a class credit when you remove yourself from class. Please reach out to us to receive your 1 Class Pass.
 
For programs, series, and events, you can reschedule or cancel up to 24 hrs in advance. Please notify us ASAP when cancelling a booking for a program or event. 
 
If you are not within the cancellation time frame for a weekly class, program, or event, please still contact us to let us know you're not going to make it by texting, emailing, or calling 365-650-7722.

Question 3

What is the latest time I can book a class?

Accepted Answer

You can book a class up to 10 mins before start time in the system. All classes are preregistration. If you are not within the class booking time you may call and someone from admin can book you into class.

Question 4

Can I share my plan with a friend?

Accepted Answer

Unfortunately, you are not able to share your pass with others.

Question 5

How do I sign up more than one person for a class?

Accepted Answer

If you are signing someone else up for a class such at your child, partner, or friend, you will need their email address and phone number. You can create a separate login account for them, or 'Invite' them to the Spaces by Wix App so they can create their own. On the homepage of the App, you will see a button top right that says 'Invite'. 
 
If you're signing someone else up and they are unable to sign up for themself, you may go into the booking twice and put their name in the contact info instead of yours. It is best to put in their email if you can as then they will also recieve the confimration email. If you don't have their email, please forward them your confirmation email and have them fill out the Waiver Form.
 
If your child does not have an email address and you are signing them up, please use your email address to sign them up and put in their name for booking. A confirmation email will be sent to you with the Kids Waiver Form.

Question 6

How old does my child have to be to join class?

Accepted Answer

Children can join at all locations,12 and over (if they are accompanied by you and have the attention span). Children taking part in an adult class, are charged the same fee. The Kid's Yoga class/ series is run for ages 6-12 years old. Signing up for the series in advance offers a discounted rate.
 
Parents and parental guardians are required to will out the Kids Waiver Form for children 6-12 years old before class.

Question 7

How do I cancel a class?

Accepted Answer

To cancel a class over the Spaces by Wix App, click on the third button at bottom of your screen (a person). Go to 'My Bookings' and under 'Upcoming' you will see your booked classes. Here, you can click on 'Reschedule' or 'Cancel' to receive your credit back.
 
To cancel a class over a desktop, sign in to your account. Click on your name at top right of screen (when logged in). Click 'My Bookings' and under 'Upcoming' you will see your booked classes. Here, you can click on 'Reschedule' or 'Cancel' to receive your credit back.
 
Please note: If you did NOT book class on a 1/ 5/ 10/ 20 Class Pass, or Membership and you booked 'pay per session' you will need to contact us to receive your 1 Class Pass Credit.
 
For our cancellation policy, see question in FAQ - What is your cancellation policy?

Question 8

Do Monthly Unlimited memberships have to be purchased on the first day of the month?

Accepted Answer

No. You can pick the start date of your Monthly Unlimited or Virtual Unlimited memberships when purchasing the plan. You may start your plan on any day of the month, and it will last for 30 days after. The system also notes the time you purchase the plan, if you purchase in the morning, you will be able to book for 30 days, until that morning. If you are looking to take the evening class, please reach out to a BBY admin member.

Question 9

Why do you have an expiry date on a Class Pass?

Accepted Answer

We are Bohemian Bliss Yoga! We frequently move from location to location and want to make sure you always have enough classes to attend during a certain season or time period. We can not guarantee number of classes on schedule passed your expiry date. We can however guarantee from the start date of your plan to the expiry date you will roughly have the same schedule offerings available to you.
 
Having an expiry date also helps with setting goals for yourself. I.e. I want to take 1 class a week for 3 months, so you purchase a 10 Class Pass. This way you are more accountable and likely to attend.

Question 10

Do you rent out loaner equipment?

Accepted Answer

During Covid, we try not to loan out equipment. If you do need something, please notify us before attending class so we can bring it. We sell all of the props we use in class. Please see 'The BBY Boutique' to purchase and we can bring your prop to you at your next class.

Question 11

What do you accept for payment?

Accepted Answer

Due to Covid, we no longer accept cash payments. You can e-transfer to unite@bohemianblissyoga.com and write in memo what it is for, or pay with your credit card online. All credit cards are accepted.

Question 12

Do you do private groups and if so, how much?

Accepted Answer

Yes we do! Anything from Corporate Groups, Bridal Showers, Birthdays, Baby Showers, you name it and we do it. Please reach out to us for a quote on your next group get together!

Question 13

Do you offer private lessons?

Accepted Answer

Yes we do! In our private lesson you can choose from Service A or B. A] Is for yoga to help with an injury and B] Is to help with progression and learning something new. After your private session you will also recieve a BBY Report Card of everything covered during the private lesson and things to work on.

Question 14

What do you do over winter?

Accepted Answer

During fall and winter we are fully operational! We rent out unique spaces to run classes in like the greenhouse at the Artisian Market at Sheridan, or All or Nothing Brewhouse in a half indoor/ half outdoor space. We have our studio space at 100 Dundas St W in Whitby that has a full schedule with most disciplines and class styles. We also have the full virtual schedule that operates throughout the entire year.
 
During the winter season, we also rent out a church space in Valentia (Little Britain), and run programs at outdoor locations like Alpaca Snowga (Yoga in the Snow) and Yoga with Rescued Wildlife.

Whitby Studio - 100 Dundas St W Whitby, corner of Brock and Dundas

BBY FAQ

What happens if it rains?

What is the cancelation policy?

What is the latest time I can book a class?

Can I share my plan with a friend?

How do I sign up more than one person for a class?

How old does my child have to be to join class?

How do I cancel a class?

Do Monthly Unlimited memberships have to be purchased on the first day of the month?

Why do you have an expiry date on a Class Pass?

Do you rent out loaner equipment?

What do you accept for payment?

Do you do private groups and if so, how much?

Do you offer private lessons?

What do you do over winter?

Privacy Policy

Terms and Conditions

Waiver Form

Kids Waiver Form

FAQ

Contact Us and Feedback

About BBY

BBY App

Return Policy

Cancellation Policy

Studio Etiquette

Satisfaction Survey

Subscribe to Emails

Careers at BBY

365 - 650 - 7722

unite@bohemianblissyoga.com

100 Dundas St. W, Whitby, Ontario L1N 2L9 Floor 3

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